GREENVALLEYPACKAGING.COM POLICIES, TERMS AND CONDITIONS:
7-DAY POLICY
Please call customer service at (559) 420-9299 or email us at GREENVALLEYPACKAGING@GMAIL.COM and we will assist you.
- Customers have 7 business days from the day that the order was received to report the following:
- Damaged items, lost packages/items, or request a return.
- If customer is at fault (eg. buyer’s remorse), order is subject to a 25% restocking fee and $15 return label fee (per label).
- If order is rejected, customer will be responsible for UPS return label fee (per label).
- If customer is not at fault, all fees will be waived.
- All custom orders are final sales and cannot be returned.
- If a product is used, it is final sale.
- It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
Note: Once an order is placed, we are unable to make any changes to your order.
Fulfillment Center Returns:
4946 E LANSING WAY
SUITE 102
FRESNO CA 93727
Product(s) should be:
- In good condition, in original packaging with all products, parts and accessories and the UPC Code on the exterior and Received in saleable condition.
- Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
- Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
- All returns will be inspected and must be 100% complete.
- All free items included with a specific product purchase must be returned as well to receive credit.
- When buy in case, but return less than case quantity, the refund price will be calculated using next higher price level.
- It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Green Valley Packaging.
- No returns can be made on clearance sale items; these are considered final sales.
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods depending on your billing cycle.
Shortage, Discrepancy or Damaged Shipments:
- It is very important to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
- Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at GREENVALLEYPACKAGING@GMAIL.COM
- Shortage, discrepancy or damage claims must be filed within 7 business days after receipt. We will issue a return merchandise authorization (RMA) number if claim is made within the time frame stated.
Defective Merchandise:
- You have 7 days to report any defective merchandise or parts. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact Customer Service Support at Please have available order number and the original date of purchase for verification.
Types of Return Request:
- Once return has been created, customer has 14 business days to return items
- Return will expire in 14 days
- If items have not been returned by the 14th day customer’s card on file will be charged
- Buyer changes mind, buyer remorse or price difference Restocking Fee Applied
- Buyer changes mind and returns item. Item received was not received back in original form or was declared incomplete. Restocking & Shipping Fee Applied
- Buyer refuses delivery Restocking Fee Applied
- Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by seller Restocking Fee Applied
- Buyer receives an item materially different from what they ordered No Restocking Fee Applied
- Items arrives to the buyer damaged or defective No Restocking Fee Applied
- Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier No Restocking Fee Applied
- Order is returned as undeliverable No Restocking Fee Applied but if buyer had knowledge or refused delivery of package (s) or wrong address provided by customer a $18 charge per box applied. Buyer returns an item and fails to indicate RMA# on shipment; $18 fee assessed as RMA Processing FEE (this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)
ACCEPTED PAYMENT METHODS:
Via Web:
- Credit Cards & Debit Cards
For your protection, GREENVALLEYPACKAGING reserves the right to hold credit card orders for complete bank verification.
At Showroom:
- Credit & Debit cards
- Cash
Methods of payment accepted via Local Delivery
- Credit & Debit cards
- Cash
- Wire Transfer
Customer Paid Guarantee:
- The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, scheduled special events, severe winter storm, or inaccurate delivery scans.
- An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
- Guaranteed service is not available in all areas.
Warranty Disclaimer:
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, GREEN VALLEY PACKAGING disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. GREEN VALLEY PACKAGING does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. GREENVALLEYPACKAGING does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability:
GREENVALLEYPACKAGING shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if GREENVALLEYPACKAGING has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.